Refund policy

Refund & Return Policy

At Norvelle Atelier, we want you to be satisfied with your purchase. This Refund & Return Policy explains our return, exchange and refund procedures.

30-Day Return Period

You may request a return within 30 calendar days after your order is delivered.

Before returning an item, please contact us at support@norvelleatelier.com to obtain return authorization and return instructions.

Returns sent without prior authorization may not be accepted or may experience processing delays.

Return Eligibility

To qualify for a return, the item must be:

Unworn, unwashed and unused;
In its original condition;
Complete with all original tags attached;
Returned in its original packaging where reasonably possible; and
Accompanied by the order number or proof of purchase.

Discounted or sale items may be returned if they meet the eligibility requirements above.

We reserve the right to reduce or deny a refund if an item is returned used, washed, altered, damaged, incomplete or without its original tags, except when the item was damaged, defective or incorrect upon delivery.

Return Procedure

To request a return:

Email support@norvelleatelier.com within 30 calendar days after delivery.
Include your order number, the email address used for the order and the reason for the return.
Wait for return authorization and return instructions.
Package the item securely with its original tags, accessories and packaging.
Send the return using the method provided or approved by Norvelle Atelier.

Please do not send returns to our business address without receiving return authorization and the correct return instructions.

Return Shipping

Norvelle Atelier covers the cost of authorized returns.

After your return request is approved, we will provide return instructions and, when applicable, a prepaid return shipping label that can be downloaded and printed.

Items returned without authorization or through a shipping method not approved by us may not qualify for reimbursement of return shipping costs.

We do not charge restocking fees.

Damaged, Defective or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective or incorrect, contact support@norvelleatelier.com within 7 calendar days after delivery.

Please include:

Your order number;
A description of the problem;
Clear photographs of the item; and
Clear photographs of the packaging, when relevant.

We will review the information and provide an appropriate solution, which may include a replacement or refund.

Authorized returns for damaged, defective or incorrect items are provided at no cost to the customer.

Exchanges

We accept exchanges for eligible items.

Please contact support@norvelleatelier.com before returning the original item.

Once the returned item is received and inspected, the replacement will be shipped. Exchanges are subject to product, color and size availability.

If the requested replacement is unavailable, you may select another available item or receive a refund to the original payment method.

Refund Inspection and Processing

After we receive your return, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be processed and issued to the original payment method within 5 calendar days after the returned item is received and inspected.

Your bank, credit card issuer or payment provider may require an additional 5–10 business days to post the refund to your account. This additional posting time is controlled by the financial institution and is not part of Norvelle Atelier’s refund processing period.

If more than 10 business days have passed since we issued your approved refund and it has not appeared in your account, please contact support@norvelleatelier.com.

Refund Method

Refunds are issued only to the original payment method used for the order.

We cannot issue a refund to a different card, account or payment method.

Shipping Charges

Standard shipping is free on all eligible orders shipped within the contiguous United States. Therefore, there is no original standard shipping charge to refund.

We do not currently offer expedited shipping.

Order Cancellations

You may request cancellation or changes to an order before it ships.

Contact support@norvelleatelier.com as soon as possible. Once an order has shipped, it cannot be canceled or modified and must be handled through the return process.

We may cancel an order if: