Shipping policy
Shipping policy
Shipping Policy
Norvelle Atelier currently ships only within the contiguous United States. This Shipping Policy explains our delivery area, processing times, transit times, shipping costs and delivery procedures.
Delivery Area
We currently ship to residential and eligible commercial addresses within the contiguous United States, consisting of the lower 48 states and Washington, D.C.
We do not currently ship to:
-
Alaska;
-
Hawaii;
-
Puerto Rico;
-
Other U.S. territories;
-
PO Boxes;
-
APO, FPO or DPO addresses; or
-
International addresses.
Orders submitted with an unsupported delivery address may be canceled and refunded to the original payment method.
Order Processing
Orders are processed within 1–3 business days.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or federal holidays begin processing on the next business day.
Processing time is separate from shipping transit time.
Shipping Transit Time
Estimated shipping transit time after an order is handed to the carrier is 3–5 business days.
Delivery dates are estimates rather than guarantees. Delivery may be affected by severe weather, carrier disruptions, peak shopping periods, incorrect addresses or circumstances outside our reasonable control.
Total Estimated Delivery Time
The total estimated delivery time is 4–8 business days, consisting of:
-
Order processing: 1–3 business days; and
-
Shipping transit: 3–5 business days.
The estimated delivery period begins on the first business day after the order is placed.
Shipping Cost
Free standard shipping is provided on all eligible orders delivered within the contiguous United States.
There is no minimum purchase requirement for free standard shipping.
We do not currently offer expedited or express shipping.
Shipping Carriers
Orders may be shipped through:
-
USPS;
-
UPS; or
-
FedEx.
The carrier is selected based on the delivery address, package characteristics and available service.
Customers cannot always select a specific carrier at checkout.
Order Tracking
When your order ships, tracking information will be sent to the email address used at checkout.
Tracking information may require additional time to update after the shipping label is created.
A shipping confirmation does not necessarily mean that the carrier has already scanned the package.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
If your order has not shipped, contact support@norvelleatelier.com as soon as possible to request an address correction.
We cannot guarantee that an address can be changed after an order has been submitted.
If a package is returned or must be shipped again because the customer provided an incorrect, incomplete or unsupported address, the customer may be responsible for the additional shipping cost.
Order Changes and Cancellations
You may request cancellation or changes to an item, size or shipping address before the order ships.
Contact support@norvelleatelier.com as soon as possible.
Once an order has shipped, it cannot be canceled or modified. Eligible items may be returned after delivery in accordance with our Refund & Return Policy.
Lost Packages
If tracking information does not update or a package appears to be lost in transit, contact support@norvelleatelier.com.
We will work with the carrier to investigate.
If the carrier confirms that the package was lost, we will offer an appropriate resolution, which may include a replacement or refund.
Packages Marked Delivered but Not Received
If tracking shows that a package was delivered but you cannot find it:
-
Confirm that the shipping address on the order is correct;
-
Check your mailbox, entrance, porch and other delivery locations;
-
Ask household members, neighbors or building management;
-
Contact the carrier or local delivery office; and
-
Allow up to 48 hours because some packages may be scanned before final delivery.
If the package is still missing after completing these steps, contact support@norvelleatelier.com.
We will assist with a carrier investigation and provide an appropriate resolution after the investigation is completed.
Damaged Packages
If your package or item arrives damaged, contact support@norvelleatelier.com within 7 calendar days after delivery.
Please provide your order number and clear photographs of the item and packaging.
Damaged, defective and incorrect items are handled under our Refund & Return Policy.
Delivery Delays
Occasional delays may occur because of:
-
Severe weather;
-
Carrier disruptions;
-
Federal holidays;
-
Peak shopping periods;
-
Natural disasters;
-
Incorrect or incomplete delivery information; or
-
Other circumstances outside our reasonable control.
We will provide available tracking information and reasonable assistance, but we cannot guarantee a specific delivery date.
Contact Us
Norvelle Atelier
Operated by COAT CUBE LLC
Email: support@norvelleatelier.com
Phone: +1 678-378-2687
Business Address: 1525 Prier Ln, Webb City, MO 64870, United States
Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM Central Time
GMT-06:00
Messages received outside customer service hours will be reviewed during the next business day.